Policy
Shipping & returns.
The short version: ₹10,000+ ships free, transit damage gets replaced when you have an unboxing video, and we swap — we don't refund.
Shipping charges
Delivery is charged by order value — orders of ₹10,000 or more ship free, pan-India:
| Order value | Delivery |
|---|---|
| Under ₹550 | ₹150 |
| ₹550 – ₹1,000 | ₹150 |
| ₹1,000 – ₹3,000 | ₹165 |
| ₹3,000 – ₹5,000 | ₹200 |
| ₹5,000 – ₹9,500 | ₹350 |
| ₹10,000 and above | Free |
Store pickup at our Chennai shop is always free, on any order value.
Delivery
Every order is shipped with a tracked courier — you’ll get the AWB and a live tracking link on your orders page. Serviceability and estimated delivery time for your pincode are shown at checkout before you pay.
Unboxing video — required for any claim
Collectibles travel fragile, so we’re strict about this one rule: a clear, uncut unboxing video is mandatory for every damage claim. No video, no replacement — no exceptions.
- Start recording before the parcel is opened.
- Show the full sealed package from all sides, with the shipping label visible.
- Keep recording in one continuous take until every item is fully unboxed.
Send the video on WhatsApp to +91 63743 43719 along with your order number, within 48 hours of delivery.
Replacements
- Replacements are offered only for valid shipping and transportation damage, verified from your unboxing video.
- Once verified, we ship a replacement of the same product at no cost to you.
No cash refunds
We do not offer money refunds under any circumstance. If your damaged item is out of stock — or you’d simply prefer something else — you can choose any other product(s) of equivalent value from the store instead.
Questions?
Message us on WhatsApp at +91 63743 43719 — or drop by the shop in Ekkatuthangal, Chennai.